FAQs for COVID-19
As the situation with Covid-19 (Novel Coronavirus) is rapidly changing and ever evolving, it may be difficult to ensure timely updates to the following frequently asked questions. However, we know there are a lot of questions and we wanted to be able to provide a central location to post answers to some of the questions we’ve been receiving.
Please stay tuned to our websites for regular Covid-19 updates and, as always, please contact the Director at your community should you have any questions. In addition, any member of the CCL management team would be happy to answer your questions and hear your concerns. You may reach us at (503) 255-4647 or firstname.lastname@example.org.
We could not keep our residents and employees safe, without each and every one of you helping to make it happen.
What is your plan for lifting the restrictions and reopening the community?
What precautions are you taking to mitigate the spread of the virus?
What are residents advised to do to protect themselves?
What happens if I or my loved one develops signs or symptoms of Covid-19?
How do I protect myself and what do I do if I am sick?
Who is permitted to visit the community?
How do I visit with my loved one?
Are we allowed window visits?
Which outside health care service providers are considered essential health care providers?
What restrictions apply to visitors that are considered essential?
Are you accepting new resident move-ins?
Are residents permitted to dine in the dining room?
Are residents permitted to participate in activities and outings?
Can a resident go outside for a walk?
Can residents leave the community?
Is the beauty salon/ barber open?
Can families drop off items for residents?
Who should be tested for Covid?
Will I find out if someone is being tested or is positive for the virus at the community?
Is state licensing agency involved when a resident or staff tests positive for Covid?
What kinds of precautions apply if a resident is gone for an overnight stay or longer?
Whose direction are you following in developing your precautionary measures?
Where can I find more information about Covid-19 response and prevention efforts?
What are the guidelines issued by the Centers for Disease Control and Preventions for Long Term Care facilities?
Where can I voice my concerns?